Support
Common questions
The game is slow or choppy
Open the menu (top right) and set Graphics to Low or Balanced. Auto mode lowers quality by itself if the game drops below 30 frames per second. Close other tabs, and on laptops plug in the charger.
I can't hear anything
Browsers only allow sound after you tap or press a key. Tap the screen once, check the volume in the menu, and check that your phone is not on silent.
The screen is black or the game won't start
The game needs WebGL. Update your browser (Chrome, Safari, Edge or Firefox), turn on hardware acceleration in the browser settings, and try again.
Do I need an account?
No. You can play as a guest. Accounts will be optional and only needed to save progress across devices and to add friends.
How do I report someone?
Use the report button on their name in the game. For anything urgent or involving a child's safety, contact local authorities first.
Contact
A support form will open with accounts. During the prototype, please use the feedback channel you were invited through.